--- title: "We've Been Listening: What We're Hearing and What We're Doing" description: Let's Make AI Relevant, Contextual, and Value-Focused --- **ChatSpot is graduating to HubSpot** This month, we're moving ChatSpot into HubSpot to work alongside you wherever you are in your CRM. [Learn more](https://blog.chatspot.ai/chatspot-is-moving-into-hubspot) # We've Been Listening: What We're Hearing and What We're Doing [ Kian ](https://blog.chatspot.ai/author/kian) 03/11/2024 1 Minutes It's been quiet. Don't let the quiet fool you -- just like you, we've been busy since the start of the year! In the past few weeks, ChatSpot celebrated its first birthday, passed 200,000 total users, and got a lot smarter! We've also been busy hearing from YOU about the challenges and opportunities you're facing. We've been learning about your experience with ChatSpot and how you want AI to help you efficiently and effectively attract, engage, and delight your customers.  What We're Hearing We've been reaching customers big and small, across industries and roles. When we started pulling at the threads of these conversations, 3 themes consistently came up: 1. **Focus on Practical Value **You want AI to unlock real, tangible benefits for you and your business, like helping you more quickly access and understand your CRM data. 2. **Context Matters** You want us to ensure that AI acts as a natural extension of your business and brand and not as a generic add-on. 3. **Meet You Where You Work** You've told us that you want AI helping you along your side, directly in your tools and workflows so you can work smarter instead of working through the friction of new tools and new convoluted workflows. ## What We're Doing Your feedback and ideas have us revved up and working on many fronts. This week we're rolling out enhancements on 3 of these fronts: - **Talk to Your Records** You can now "talk" to your CRM data and gather the context you need about contacts, companies, deals, and tickets to help you write your next email or prepare for your next call or meeting quickly. Ask ChatSpot things like *"T**ell me about [a contact or company in your CRM]*" or *"Show me emails to [a contact in your CRM]" *  - **Better Memory** We've been hard at work to make ChatSpot smarter by improving its memory across conversations and its ability to understand what you're trying to accomplish at every step. - **Threads** We're releasing an intuitive way to organize your ChatSpot conversations as threads. We've also done some spring cleaning and sunset a few functionalities to make ChatSpot as a whole more stable and reliable. ## Take Things for a Spin! These improvements are now live for all users. They are a foundation for new features and enhancements that we'll roll out in the coming weeks, including deeper integration with data in your HubSpot CRM and AI-powered recommendations about things to know or do next. We'll also be expanding access to our private beta of ChatSpot integrated directly in HubSpot. Stay tuned! --- #### Share: - [Follow us on Facebook ](http://www.facebook.com/share.php?u=https://blog.chatspot.ai/weve-been-listening) - [Follow us on Twitter ](https://twitter.com/intent/tweet?url=https://blog.chatspot.ai/weve-been-listening&text=We've%20Been%20Listening:%20What%20We're%20Hearing%20and%20What%20We're%20Doing) - [Follow us on Linkedin ](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.chatspot.ai/weve-been-listening) - [Follow us on Pinterest ](http://pinterest.com/pin/create/button/?url=https://blog.chatspot.ai/weve-been-listening&text=Weve%20Been%20Listening:%20What%20Were%20Hearing%20and%20What%20Were%20Doingdescription=It's%20been%20quiet.%20Don't%20let%20the%20quiet%20fool%20you%20--%20just%20like%20you,%20we've%20been%20busy%20since%20the%20start%20of%20the%20year!%20In%20the%20past%20few%20weeks,%20ChatSpot%20celebrated%20its[...]&media=) --- [#### Your Swiss Army Knife for Blogging Success! ##### Previous Post ](https://blog.chatspot.ai/your-swiss-army-knife-for-blogging-success) [#### ChatSpot is moving into HubSpot ##### Next Post ](https://blog.chatspot.ai/chatspot-is-moving-into-hubspot) --- ## Related Posts It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. #### [ChatSpot is moving into HubSpot](https://blog.chatspot.ai/chatspot-is-moving-into-hubspot) Adam Stevenson | announcements 09/04/2024 Adam here 👋 Product Manager for ChatSpot. [Read More](https://blog.chatspot.ai/chatspot-is-moving-into-hubspot) #### [ChatSpot, you've changed.](https://blog.chatspot.ai/chatspot-youve-changed) Dylan | announcements 05/01/2023 Change is a good thing, in this week's product update, we're thrilled to unveil three enhancements [Read More](https://blog.chatspot.ai/chatspot-youve-changed) #### [ChatSpot Weekly Update - #1](https://blog.chatspot.ai/chatspot-weekly-update-1) Dylan | announcements 04/24/2023 Welcome to the first edition of our weekly ChatSpot update series. Every Monday, I'll be sharing [Read More](https://blog.chatspot.ai/chatspot-weekly-update-1) ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Does ChatSpot.ai have access to all of my HubSpot data?", "acceptedAnswer": { "@type": "Answer", "text": "

ChatSpot.ai will access the data you request it to surface via interacting with ChatSpot.ai. HubSpot customer data is not preemptively synchronized or downloaded to a separate database. Access to data within a HubSpot account is initiated based on a user-submitted prompt. It occurs on an 'as needed' basis.

" } }, { "@type": "Question", "name": "What data does ChatSpot.ai share with OpenAI? How is it being used by OpenAI?", "acceptedAnswer": { "@type": "Answer", "text": "

The prompts you submit to ChatSpot.ai will be shared with OpenAI. For example, if you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM', the text in quotes will be shared with OpenAI.
OpenAI will not use your prompts to train or improve their models. OpenAI will use your prompts for content moderation purposes and will delete those prompts after 30 days. You can learn more about how OpenAI uses your prompts by reviewing OpenAI's API Data Usage Policy.

" } }, { "@type": "Question", "name": "What data is being shared with third parties when I use ChatSpot.ai?", "acceptedAnswer": { "@type": "Answer", "text": "

Your user prompts (e.g., when you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM') will be shared with OpenAI and stored by ChatSpot.ai.
Your user prompts and customer data in your HubSpot account will not be shared with other third parties in a way that is attributable to you. ChatSpot.ai will parse your user prompts and submit 'queries' to other third parties that provide information in ChatSpot.ai results; these queries will not be attributable to you as a user.
You may choose to integrate your Google Drive account with ChatSpot.ai, but ChatSpot.ai only has access to documents it creates (e.g., Google Sheets and Slides) – it cannot read any other Google documents in your account.

" } }, { "@type": "Question", "name": "If my HubSpot account is hosted on the EU data center, and I use ChatSpot.ai, will my data leave the EU?", "acceptedAnswer": { "@type": "Answer", "text": "

Yes. As stated in OpenAI's API Data Usage Policy, OpenAI processes and stores data in the US. ChatSpot.ai has signed a Data Processing Agreement with OpenAI with adequate data transfer mechanisms in place. HubSpot will also store your prompts and inputs on its product infrastructure in the US.

" } }, { "@type": "Question", "name": "What is the source of the output? How accurate are the results?", "acceptedAnswer": { "@type": "Answer", "text": "

ChatSpot.ai uses a variety of services to respond to your questions and prompts. For example, if you ask ChatSpot.ai for news about a specific company, ChatSpot.ai will use a news API to surface relevant news stories. This tool is still in beta, so you should verify the accuracy of content generated by ChatSpot.ai.

" } }, { "@type": "Question", "name": "How does ChatSpot.ai handle user permissions?", "acceptedAnswer": { "@type": "Answer", "text": "

Any HubSpot user that has sufficient permission to install applications can install ChatSpot (this is controlled by user role permissioning in HubSpot).
ChatSpot limits users to accessing only the types of data permitted, based on their OAuth access grant. However, OAuth applications do not enforce security for individual objects. So, if a user has the ability to view contacts, they will be able to view all contacts.

" } }] } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Kian", "url" : "https://blog.chatspot.ai/author/kian" }, "dateModified" : "2024-03-11T23:04:16.880Z", "datePublished" : "2024-03-11T23:04:16.000Z", "headline" : "We've Been Listening: What We're Hearing and What We're Doing", "mainEntityOfPage" : { "@id" : "https://blog.chatspot.ai/weve-been-listening", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.chatspot.ai/hubfs/logo.0660365a.png" }, "name" : "Innovation Lab" } } ```